LEGACYCARE FOR NEC
MAINTENANCE

12 REASONS LEGACYCARE EXTENDED MAINTENANCE FOR YOUR PHONE SYSTEM MAKES SENSE

1. Protects Your Investment

   • Safeguard the significant capital investment made in your phone system by ensuring it continues to function effectively for as long as possible.

   • Avoid premature replacement costs by maximizing the system's useful life.

2. Ensures Business Continuity

   • Proactive maintenance minimizes the risk of unexpected failures that could disrupt critical business operations.

   • Access to skilled technicians ensures rapid issue resolution, reducing downtime and its associated costs.

3. Cost Predictability

   • Fixed maintenance and service agreement costs allow for predictable budgeting, avoiding unpredictable and often higher repair costs for out-of-contract support.

   • Avoid expensive emergency service fees and inflated costs for hard-to-find replacement parts.

4. Access to Expertise

   • Even after NEC ends all support and shutters it’s operations, you benefit from continued access to our team of NEC certified expert technicians; trained in the service and support of your legacy system

   • Keep continued access to troubleshooting, configuration, and performance optimization tailored to your unique setup.

5. Availability of Rare Parts

   • All of our extended maintenance and support plans ensure access to best-effort sourcing of the parts you need from our network of parts suppliers

   • Premium plans will guarantee access to a supply of vital, pre-stocked replacement parts that may be difficult or impossible to find otherwise.

   • Proactively replace aging components before they fail, ensuring reliability.

6. Proactive System Health Management

   • Regular preventative maintenance keeps your system running smoothly and identifies potential issues before they escalate.

7. Extended Support for Critical Features

   • Maintain the functionality of essential legacy features, such as call routing, voicemail, or paging, which may not be available in modern systems.

   • Support for third-party integrations ensures your system continues to work seamlessly with other business tools.

8. Reduces Risk of Costly Downtime

   • Downtime can result in lost revenue, customer dissatisfaction, and operational bottlenecks—extended maintenance agreements significantly reduce this risk.

   • Fast response times and prioritized support ensure your business stays operational.

9. Tailored Service Levels

   • Choose from flexible service level agreements (SLAs) to match your business needs, from basic support to priority on-site assistance.

   • Customizable contracts allow you to scale support as your requirements evolve.

10. Smooth Transition to Future Systems

    • A maintenance agreement ensures you can plan and budget for a gradual migration to new technology without sudden disruptions.

    • Technical support for migration planning reduces the risk of data loss or compatibility issues when upgrading.

11. Enhanced Peace of Mind

    • Knowing your system is covered by a certified professional support team allows you to focus on running your business without worrying about technical problems.

    • Confidence that any issues will be resolved quickly and efficiently.

12. Long-Term Cost Efficiency

    • Extending the life of your phone system delays the need for costly capital expenditures on a replacement system.

    • Maintenance agreements often cost less in the long run than the cumulative expenses of ad-hoc repairs and unplanned downtime.